Thank you for choosing MOBO LED screen trailer. To ensure your experience and rights, please read the following after-sales disclaimer carefully. By using this product, you agree to abide by the following terms and conditions:

The standard warranty period is 12 months from the date of delivery or the date the product is put into operation (whichever comes first).

For specific components such as the LED display panel, control system, and power supply, the warranty is extended to 36 months, subject to regular maintenance and usage according to the manufacturer's guidelines.

During the warranty period, the LED display will be repaired or replaced free of charge if the display fails due to manufacturing process or material defects. Including but not limited to: Uneven screen brightness Damaged pixels (exceeding the specified number of bad pixels) Distorted screen display or no display

Any structural failure of the chassis frame and supporting structure caused by manufacturing defects during use will be repaired or replaced. The warranty does not cover: external damage to the chassis due to collisions, scratches or daily use.

Any structural failure of the chassis frame and supporting structure caused by manufacturing defects during use will be repaired or replaced. The warranty does not include: external damage to the chassis due to collision, scratches or daily use

Provide repair or replacement services for functional failures of power systems (including transformers, inverters, batteries, etc.) caused by manufacturing defects. Including but not limited to: Inverter failure, wiring problems related to the power system.

MOBO are committed to providing the best possible after-sales service for our LED screen trailers. Our standard warranty includes comprehensive coverage to ensure the optimal performance of the product. Should any issues arise during the warranty period, we offer prompt and efficient on-site repairs as part of our service.

Our professional team will be available for quick troubleshooting and maintenance to minimize any disruptions. We aim to ensure your equipment stays in excellent working condition, and we’re dedicated to delivering the highest level of customer satisfaction.

For more details or to request service, please contact us.

Contact Information: To begin the warranty claim process, please contact our customer service team at [Phone Number] or via email at [Email Address].

Required Details: When submitting a claim, please provide the following information:

Serial number of the LED screen trailer

Date of purchase

Detailed description of the issue you are experiencing

Photographs or videos (if applicable) showing the problem

Claim Review: Our service team will review the information provided and determine if the issue is covered under the warranty. This may include an initial diagnostic via phone or email. On-Site Inspection: If necessary, we will schedule an on-site inspection by one of our certified technicians to assess the condition of the trailer and the issue.

Diagnostic Process: Our technician will assess the problem to identify whether it is a manufacturing defect or due to any misuse or external damage.

Warranty Coverage: If the issue is covered under the warranty, we will proceed with the necessary repairs or parts replacement at no extra cost to you.

Out of Warranty: If the issue is not covered by the warranty, we will inform you of the required service, parts, and associated charges.

Repair: If the problem is covered under warranty, we will repair it online or offline. If necessary, send the trailer to our designated repair point for more extensive repairs.

Replacement of parts: If a part needs to be replaced, we will replace it with an equal or better quality part free of charge during the warranty period.

If you have any questions or need assistance with the warranty claim process, our customer service team is always ready to help. We strive to resolve all warranty claims efficiently and to your satisfaction.